TYPO3 HelpDesk Extension

An Admin Friendly TYPO3 Help Desk & Support Ticket Extension

Why HelpDesk Extension, The Motive!

Support, Knowledgebase, Support and Ticketing is an essential function of any website. Unfortunately there wasn't any single TYPO3 extension at TER or Premium extension available to meet this requirement. Team NITSAN developed an all-in-one TYPO3 Help Desk extension that helps you balance everything your customers need to be happy. An admin friendly TYPO3 Help Desk & Support Ticket extension allows you to create a support help desk quickly and easily with Support Tickets.

The TYPO3 ticket extension provides a dedicated support dashboard and portal, rich TYPO3 ticketing system, email notifications, restricted access, file, and media uploads. You can also add your own fields to extend the ticket forms using custom fields. This TYPO3 support extension integrates seamlessly to your TYPO3 website, allowing you full control over your support system. Hereby are some key features furthermore explained in depth,

  • Unlimited Tickets & Agents
  • Dedicated Help Desk Dashboard
  • Ticketing
  • Customizable Support Form
  • E-mail notification
  • Triggers & Automation
  • Agent’s Satisfaction Rating
  • Help Desk Support Pop Up

Technologies We Have Used for This Extension

Needs & Solutions

Unlimited Tickets & Agents

Unlimited Tickets & Agents

NITSAN offered a Help Desk extension with no restrictions on Agent profiles and tickets. You can handle unlimited tickets and create unlimited agent profiles according to category niche to handle inquiries.

Dedicated Help Desk Dashboard

Dedicated Help Desk Dashboard

Simple interface portal with a rich dashboard for changing and managing Ticket status, Ticket assignment, Ticket search & filters, Custom ticket building, Reviews, and Quick settings for tickets.

Ticketing

Ticketing

Users can submit tickets from the front-end, and your agents respond to them from the TYPO3 backend.

  • Customizable Ticket Fields
  • Auto-Tagging And Assigning
  • Individual Agent Profiles Setup

Customizable Support Form

Customizable Support Form

Create custom interfaces for support form. You can also create multiple support forms as well.

  • Customizable Support Form
  • Multiple Attachment Fields
  • Registration and Login user pages
  • Google Recaptcha

E-mail notification

E-mail notification

Relevant parties are notified of certain actions by e-mail, and all e-mails are customizable. Choose from a selection of email notifications (new ticket, close ticket, re-open ticket, and other custom conditions, etc)

Triggers & Automation

Triggers & Automation

Triggers are helpful in setting up automated actions based on various conditions. A few of the use cases are given below,

  • Users and Agents can receive an email notification whenever a new ticket is raised.
  • Assigning the tickets to respective Department Agents.
  • User can add custom ticket status and Categories assignment

Agent’s Satisfaction Rating

Service rating popup to request feedback on your customer service. This will also help to analyze each agent’s performance.

Help Desk Support Pop Up

Help Desk Support Pop Up

Quick help desk Pop Up visitors to your website will be able to submit quick tickets directly with you through the widget and the admin can manage the submit ticket accordingly through the Help desk Dashboard.

Extension Screenshots

test alt
test alt
test alt
test alt
test alt
test alt
test alt
test alt
test alt

Our Customers

Words From Our Delighted Customers

Need a Extension similar to typo-3-help-desk-extension

Let's Talk and Get Started!